Privacy Policy
Last updated: September 2026
Soul Joy respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit the Soul Joy website, how it may be used, and the choices available to you.
Information We May Collect
Depending on how you use the website, we may collect:
- Information you voluntarily provide, such as your name, email address, message, or other details submitted through a contact form, subscription form, or direct communication.
- Basic technical information automatically generated when you visit the website, such as your IP address, browser type, device type, approximate location, pages visited, and time spent on the website.
- Cookie and analytics information used to understand website performance and improve the visitor experience.
- Information necessary to respond to inquiries or provide a service you have requested.
Please do not send sensitive personal, medical, financial, or identification information through general website forms.
How We Use Information
Information may be used to:
- Respond to messages and inquiries.
- Provide information or services requested by you.
- Operate, maintain, protect, and improve the website.
- Understand how visitors use the website.
- Prevent misuse, fraud, or security problems.
- Comply with applicable legal obligations.
We will not use your information for materially different purposes without an appropriate legal basis or, where required, your consent.
Cookies and Analytics
The website may use necessary cookies and similar technologies to function correctly. It may also use analytics or embedded third-party services that collect limited technical information.
Where required by applicable law, non-essential cookies will be used only after you provide consent. You may change your browser settings to block or remove cookies, although some website features may not work properly afterward.
Third-Party Websites and Services
Soul Joy may include links to third-party websites, social-media platforms, music services, video platforms, applications, products, or other external resources.
When you follow an external link, the third party may collect and process information under its own privacy policy and terms. Soul Joy does not control the privacy practices, security, cookies, content, or data-processing activities of third-party services.
We encourage you to review the relevant third party’s privacy policy before providing personal information or completing a transaction.
Purchases Through Third Parties
Soul Joy may link to products, subscriptions, events, applications, music, courses, or services offered and sold by independent third parties.
Any purchase made after following an external link is a transaction between you and the relevant third-party provider. Payment information is processed according to that provider’s policies and systems. Unless expressly stated otherwise, Soul Joy does not receive, process, or store your complete payment-card details.
Questions concerning payment, billing, delivery, cancellation, refunds, product quality, subscriptions, or account access must be addressed directly to the relevant third-party provider.
Some links may be affiliate or referral links. If Soul Joy may receive a commission or another benefit from a link, this will be disclosed clearly where appropriate. This does not increase Soul Joy’s responsibility for the third party’s products, services, transactions, or privacy practices.
Sharing of Information
We may share limited information with service providers that help operate the website, such as website hosting, analytics, email, security, and technical-support providers.
Information may also be disclosed when reasonably necessary to:
- Comply with applicable law or a lawful request.
- Protect the rights, safety, or security of Soul Joy, its visitors, or others.
- Investigate suspected fraud, misuse, or security incidents.
Soul Joy does not sell personal information as a commercial database.
International Data Processing
Some website and third-party service providers may process or store information outside Thailand or outside your country of residence. Where applicable, reasonable measures will be taken to ensure that personal information receives appropriate protection.
Data Retention and Security
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate records, or to meet legal obligations.
Reasonable administrative and technical measures are used to protect information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Your Rights
Depending on the law applicable to you, including Thailand’s Personal Data Protection Act, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to or correction of your information.
- Withdraw consent where processing is based on consent.
- Object to or request restriction of certain processing.
- Request deletion of information where legally permitted.
- Request transfer of eligible information.
- Submit a complaint to the relevant data-protection authority.
Some rights may be subject to legal limitations or record-retention requirements.
To submit a privacy request, contact us at connect@souljoychannel.com. We may need to verify your identity before completing a request.
Children’s Privacy
The website is intended for a general audience and is not designed to knowingly collect personal information directly from children without appropriate parental or guardian consent.
If you believe that a child has provided personal information through the website without proper consent, please contact us so that we can review and, where appropriate, delete it.
Changes to This Policy
This Privacy Policy may be updated when the website, its services, or applicable requirements change. The revised version will be published on this page with a new “Last updated” date.
Contact
For questions about this Privacy Policy or the handling of personal information, contact: